I sent Budget a request via their Web form today and this is the response I got:
Your message was sent to a Budget Customer Service representative for review. Please allow 5 business days for a reply.
I got this response within 10 minutes of sending my inquiry. When I saw the email I fully expected to open the message and have what I had requested. Yes, I had some expectations of an immediate response.
I'm wondering if I had called their customer service people if they would have said, "Thank you for your inquiry, please expect a call back from us by next Thursday."