Friday, July 6, 2007

Performance improvement

I've been enjoying reading Harold Jarche's blog and his posts on performance improvement.

If you put a group of people in a room and ask them to describe a performance problem at work and then to classify these, you will find that about 15% are due to a lack of skills & knowledge.

Which means that 85% of performance issues are not related to people's skills and knowledge. Which is why I find it so interesting that the skills issue is so often raised as the excuse for people under-performing. As if people having the requisite skills is going to magically transform an organization and get it firing on all cylinders?

I'm thinking the skills piece receives so much attention because it's the easiest thing to address. Addressing skills, however, without seriously addressing the larger organizational issues is just a waste of time and money.


Harold Jarche said...

Thanks for the kind words.

PI is like medicine, in that people want the treatment right away, without the time and pain of a thorough diagnosis. They're also not interested in preventive measures either. I guess it's part of being human ;-)

Kevin Gamble said...

Thank you for commenting Harold! You made my day. :)