Sunday, July 15, 2007

Communication responses - the bar is rising

160Characters has an interesting survey detailing how quickly people expect responses from various forms of communication:

84% of users expect a SMS response in five minutes according to an online survey by 160 Characters that looked at how different messaging platforms elicit differing response times.

There's lots of other interesting tidbits in the article as well -- like the adoption of PC-based instant messaging in the enterprise...

1 comment:

Beth Kanter said...

Gerat find! Thanks